Returns & Refund
Returns & Refund Policy – Cleanix
Effective Date: 01/01/2025
At Cleanix, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. Please read our Returns & Refund Policy carefully before placing an order.
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1. Eligibility for Returns
You can request a return if:
• Your item is unused, unwashed, and in its original packaging.
• You contact us within 7 days of receiving your order (we recommend 7–14 days).
• You have a valid proof of purchase (order number, receipt, or invoice).
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2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for:
• Opened or used cleaning products.
• Personal care or hygiene-related items.
• Items marked “Final Sale” at the time of purchase.
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3. Return Process
1. Contact us at cleanix.pk@gmail.com with your order number and reason for return.
2. Our team will review your request and provide return instructions.
3. Ship the item back to us using a trackable shipping service. (Customer is responsible for return shipping costs unless the product is defective or wrong.)
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4. Refunds
Once we receive and inspect your returned item:
• We will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping fees are non-refundable (unless the return is due to our error).
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5. Exchanges
If you received a defective or incorrect item, we will send you a replacement at no additional cost. Contact us within [X] days of delivery for a quick resolution.
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6. Damaged or Defective Items
If your order arrives damaged, defective, or incorrect:
• Contact us immediately with photos or videos of the issue.
• We will arrange a replacement, exchange, or full refund at no extra cost.
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7. Late or Missing Refunds
If you haven’t received your refund within the stated time:
• Check with your bank or credit card company.
• Contact us at [your email address] if the issue persists.
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8. Contact Us
For any questions about returns, refunds, or exchanges, reach out to us:
📧 Email: cleanix.pk@gmail.com